Disputes - Owner Builder Club
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Disputes

Good communication skills throughout your build are really important and we mean really important.

And your skills (and self-control) will be tested should an unresolved issue become a dispute.

Here’s what we recommend you do should a dispute arise:

CLARIFY

First seek to clarify by asking questions to ensure you really understand the issue.

FIND A SOLUTION

Once you understand the issue, shift the focus to finding a solution vs getting stuck in the drama of the problem. This will help avoid the blame game and keep emotions in check.

TAKE A BREAK

If it starts to get nasty, suggest a break so both parties can calm down, gather your thoughts, come back and focus on the solution.

KEEP A RECORD

Be sure to document all discussions.

KNOW THE WHAT NEXT

If you're finding it difficult to resolve the dispute, find out what you can do to get help. This could be the state based body you contacted in the early stages.

NOTE

Things are going to happen. It’s not so much what happens but how you choose to deal with what happens. Choose wisely.